CUSTOMER CARE
At GDL, customer satisfaction means everything to us. We make the following pledge to all our customers:
-
To supply the highest quality products, manufactured in the UK.
-
A fair and consistent price on our full product range.
-
100% order accuracy.
-
The best lead times in the industry.
-
Dedicated technical support and industry expertise.
-
100% Commitment to customer satisfaction.
We welcome all feedback. If you feel we have not delivered what is set out in our Customer Charter, please let us know.
Your feedback is crucial in the continuous improvement of our service.
'GDL and the management team will give you all the assistance that you require.'
Peter Huxley, Lorne Stewart PLC
'I can confirm that we worked alongside GDL on a very difficult BSF Project and GDL were selected as an alternative to another supplier very late on in the procurement period. Not an easy time to change a major supply, but the client chose, however having established a working relationship with GDL. I can confirm that the service and assistance that we obtained on this project was first class. We had to endure a whole series of construction and design issues and with GDL's assistance these were all overcome in a practical and workman like manner that was to the benefit of the design and project team. GDL and the management team will give you all the assistance that you require.'
'GDL have always provided the highest standard of service
and quality.'
David Broadhurst
Yorkshire Building
Services
'We have used GDL for over 15 years on a vast array of projects, and they have
always provided the highest standard of service and quality.'
'GDL’s professionalism and desire to meet clients needs was first class from quotation to delivery!'
Simon Wilson
Warwick Interiors
'Skinners Academy was a highly complex building project. GDL’s professionalism and desire to meet clients needs was first class from quotation to delivery.'